APPOINTMENTS
We welcome and accommodate walk-ins whenever possible, but recommend that appointments be scheduled and reserved in advance. We require a credit card number to hold an appointment.
CANCELLATIONS
We require 24-hour notice of cancellation for any appointment for any service. Appointments that are cancelled less than 24 hours in advance may result in a charge that is 75% of the cost of the scheduled service(s). "No Shows" will be charged 100% of the service cost.
OUR GUARANTEE
We make every attempt to ensure that you are satisfied with your experience at our salon. In the unlikely event that you are not completely satisfied, please let the salon know within 48 hours. We will be happy to schedule a corrective service within one week of your original appointment date. There are no cash refunds for any services provided.
PAYMENT METHODS
We accept cash, Visa, Mastercard, Discover, Diners Club, and debit cards. We do not accept American Express or personal checks.
GRATUITIES
Gratuities are accepted only in cash. On certain occasions we may approve gratuities to be placed on a credit card. For large parties, including bridal parties or corporate events for which a single “lump-sum” payment is made, credit card gratuities may be included. Such payment arrangements must be pre-approved by management within 24 hours of the event.
PERSONAL CONDUCT
We value your business and the loyalty of all our clients. We work very hard to ensure a pleasant and relaxing environment for all. As such, we ask that you respect our other clients and the salon staff. We also ask that you turn off your cell phone ringer while in the salon. Due to the nature of our work and the constant physical contact between technician and client, we ask that clients reschedule their appointments in the event of illness. For the safety and comfort of our clients and staff, we reserve the right to refuse service to anyone who is clearly ill or disruptive.
RETURN POLICY
Products purchased at the salon or by mail may be returned for store credit within 15 days of the date of purchase. Only products that are returned in the same condition as purchased (including packaging) and have not been opened or used will be accepted for store credit. It is at the sole discretion of Eva Scrivo Inc. management to determine whether a product is eligible for return. There are no cash refunds although a store credit may be applied to either products or services. Additionally, for reasons of health and hygiene, certain products purchased through our online store may not be returned or exchanged. We apologize in advance for any inconvenience.